Privacy policy

Privacy Policy

At HavenNest, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how your personal data is collected, used, shared, and protected when you visit or make a purchase from our website.

Personal Information We Collect

When you visit our website, we automatically collect certain information about your device, including:

  • Web browser type

  • IP address

  • Time zone

  • Cookies installed on your device

  • Pages and products viewed

  • Referral websites or search terms

  • Information about how you interact with our website

We refer to this automatically collected information as “Device Information”.

Technologies We Use

Cookies

Cookies are small data files stored on your device that help improve your browsing experience and allow us to recognise returning visitors.

For more information about cookies, visit:
http://www.allaboutcookies.org

Log Files

Log files track activity on the website and collect information such as:

  • IP address

  • Browser type

  • Internet service provider

  • Referring and exit pages

  • Date and time stamps

Web Beacons, Tags & Pixels

These technologies help us understand how customers browse and interact with our website.

Order Information

When you place or attempt to place an order through our website, we collect information including:

  • Full name

  • Billing address

  • Shipping address

  • Payment details

  • Email address

  • Phone number

We refer to this as “Order Information”.

When we mention “Personal Information” in this policy, we are referring to both Device Information and Order Information.

How We Use Your Personal Information

We use your information to:

  • Process and fulfil orders

  • Arrange shipping and delivery

  • Send invoices and order confirmations

  • Communicate with you regarding your order

  • Prevent fraudulent transactions

  • Improve our website and customer experience

  • Analyse website performance and marketing effectiveness

  • Provide marketing communications where consent has been given

Sharing Your Personal Information

We may share your information with trusted third parties to help operate our business and services.

Shopify

Our online store is powered by Shopify.

You can read Shopify’s privacy policy here:
https://www.shopify.com/legal/privacy

Google Analytics

We use Google Analytics to better understand how customers use our website.

Learn more here:
https://www.google.com/intl/en/policies/privacy/

You can opt out here:
https://tools.google.com/dlpage/gaoptout

Behavioural Advertising

We may use your personal information to provide relevant advertisements and marketing communications.

You can opt out through the following platforms:

You may also opt out through:
http://optout.aboutads.info/

Do Not Track

Please note that our website does not change its data collection practices when a “Do Not Track” browser signal is received.

Your Rights

If you are a resident of the United Kingdom or European Economic Area (EEA), you have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate data

  • Request deletion of your personal data

  • Restrict or object to processing

  • Request transfer of your data to another provider

To exercise any of these rights, please contact us using the details below.

Data Retention

We retain your information only for as long as necessary for legal, accounting, and operational purposes.

Typical retention periods include:

  • Customer transaction records: up to 6 years

  • Marketing communications: up to 2 years or until unsubscribed

  • Customer support communications: up to 3 years

When no longer required, data will be securely deleted or anonymised.

International Data Transfers

Your information may be processed outside the United Kingdom or Europe, including in countries such as the United States or Canada, where some of our service providers operate.

We ensure appropriate safeguards are in place to protect your data.

Klarna Payments

To offer Klarna payment options, we may share certain personal information with Klarna, including:

  • Contact details

  • Order details

  • Payment information

This allows Klarna to assess your eligibility for payment options and provide suitable services.

You can read Klarna’s privacy policy here:
https://www.klarna.com/uk/privacy-policy/

Minors

Our website is not intended for individuals under the age of 18.

Changes to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

Any updates will be posted on this page.

Contact Information

If you have any questions about this Privacy Policy, your personal data, or would like to make a complaint, please contact us:

HavenNest

Email: havennest92@gmail.com

Address:
49 Jacob's Well Lane,
Wakefield,
WF1 3PB,
United Kingdom

Thank you for trusting HavenNest.